• Can I download ili's app for my mobile phone?

    Unfortunately, you cannot download the app for your mobile phone.

  • My PC/Mac doesn't recognize ili.

    Please check if the USB cable that came with your device is properly connected to both ili and your PC or Mac. 



    We currently support the following platforms:


    -Windows: Windows 7 and Windows 10 (32 bit and 64 bit)

    -Mac: Mac OS X 10.11.6 or later


    -RAM: 4GB or larger

    -CPU: Intel Core I3 or later

    Network: Broadband

  • Updates are taking too long or timed out.

    Please make sure you're connected to a high-speed network in order for your updates to run smoothly. Also, when you're updating your ili device, please make sure you have downloaded the app's latest software from our ili traveler website.

  • ili's app isn't displaying my language.

    You can easily change your language within the app.

    At the bottom right of the home screen (grey), click the setting button. Afterwards, you'll be brought to a drop down menu where you can select your preferred language.


  • Can I update multiple ili's at the same time?

    No. You can only update one ili at one time.