What should I do if I don't understand what the other person is saying to me?
If you want to ask questions using ili, it is best to use closed-ended questions that generate yes or no responses. See the following video so that you can see how the conversation works.
Translation doesn’t seem to be working. What should I do?
Please make sure you are following the 3 points below.
1. Avoid long, run-on sentences.
ili is meant to translate one sentence at a time. If you have more than one sentence to say, split them up, otherwise, ili might not translate your words correctly.
2. ili is travel focused.
ili focuses on travel vocabulary related to dining, asking directions, shopping, and troubles etc.
ili cannot translate business and medical terminology as well as slangs.
3. Make sure you are speaking clearly and slowly.
In some cases, you may be speaking a little too fast for ili. Try slowing down your sentences and ili should work. If English isn’t your native language, we also encourage you to speak slowly and clearly.
- Still having trouble?
- Sometimes if ili doesn’t recognize the sentence you are saying, try rephrasing it. For example, rather than saying “Is this the right way towards the station?” try “which way to the station?”.
4. Contact us
If after everything it seems like ili still isn't working, please contact our Customer Support! You can e-mail us at firstname.lastname@example.org and one of our wonderful customer service agents will do their best to help you out!
What should I do if my ili won't power up?
Please confirm that the unit is charged.
Before using ili for the first time, charge the device for approximately 3 hours prior to use.
If you feel like your ili is charged, and low battery isn't an issue, contact us! You can e-mail us at email@example.com and one of our wonderful customer service agents will do their best to help you out!
What should I do if my computer won't recognize ili?
Please check if the USB cable that came with your device is properly connected to both ili and your PC or Mac.
We currently support the following platforms:
-Windows: Windows 7 and Windows 10 (32 bit and 64 bit)
-Mac: Mac OS X 10.11.6 or later
-RAM: 4GB or larger
-CPU: Intel Core I3 or later
If you have any doubts, you can e-mail us at firstname.lastname@example.org and one of our wonderful customer service agents will do their best to help you out!