this is faQ
How much does ili cost?
It costs $199 plus shipping cost.
What's the difference between ili and other translation apps?
1. ili is Wi-Fi free
Many other translation apps require a Wi-Fi connection and in order for you to use it offline, you'd need enough memory on your phone to download each language. ili on the other hand, is Wi-Fi free and can be used instantly.
2. ili's design is optimized for communication.
Since ili uses directional microphones, it only catches your voice. Most smartphones catch noise from other surroundings which may cause errors.
Using a smartphone
ili speaks to others directly
ili has a speaker facing towards the person you're communicating to. This makes it easier for them to hear. Smartphones on the other hand have speakers opposite of the person you're talking to.
Do I need Wi-Fi to use ili?
ili is Wi-Fi free
You don't need to look for an internet connection to use ili. It's Wi-Fi free so you can use it anywhere, anytime.
It's Wi-Fi free so you can use it anywhere, anytime.
See why Wi-Fi free helps you travel easier from here.
Why is Wi-Fi free possible?
All-in-one powerful CPU allows translation engine to run on in-device server without connecting to the internet.
Since it processes the engine with high speed, it translates your words in as little as 0.2 seconds.
Why is ili one-way, not two-way?
For the time being, ili is focused on you, the traveler. ili's one-way translation is optimized for quick and efficient communication to help get you to where you want to go, tell what you want to do.
Here's a short video from CEO Takuro Yoshida explaining ili's one-way functionality and why it was preferred over two-ways.
Will ili be available worldwide?
ili will be shipped to the US, UK, Canada, Australia, New Zealand, and Hong Kong.
However, we will start shipping to more countries soon.
If you would like to request us to ship ili to your countries, please let us know from here.
How much does shipping cost?
Shipping costs will vary, depending on your location.
It will be displayed when you check out your order.
Is it possible to change my address for shipment?
Yes, you can change your shipping address if it's before ili is shipped. Please send an email with your order number & your new shipping address at firstname.lastname@example.org.
Do you ship to PO boxes?
Sorry, we don’t.
Can I have multiple languages in one device?
Yes, We upgraded our software and now one device has 3 languages, Spanish, Japanese, and Mandarin.
What languages will be supported?
Right now, ili supports English to Spanish, Mandarin, or Japanese. More languages will be supported in the near future!
Is the translation perfect?
Currently, ili is designed for travel phrases (such as shopping, eating, reservations, and getting around). We're working hard to add more phrases and make ili the most convenient translation device for your travels.
Can ili be used in business conversations?
As of now, ili is best suited for travel phrases (such as shopping, restaurants, making reservations, getting a haircut, and so on). It's not suited for business communication and negotiations.
How fast is the translation?
ili translates your words in as little as 0.2 seconds. We're working hard to make future versions instantaneous.
Will it translate everything around me?
ili doesn't translate everything happening around you. So no, you can't eavesdrop on others :p
ili doesn't recognize my voice
Please use the confirm function to check if ili captured your words correctly.
See how you can use ili's confirm function from below.
Can I switch languages?
Yes, you can switch languages by simply pressing the side button.
Please refer to this video of how to switch languages.
Will ili's translation improve over time?
Yes, you can update ili's library as we add more words/sentences, thus allowing the translation to improve.
Does ili have a male voice?
As of now there's only one voice, one really cute voice.
How can I make sure if ili heard my voice correctly?
ili offers a playback feature for the sentences you say and you can double check whether or not they were recorded correctly.
Do I need a smartphone to use ili?
No, ili is a standalone device. All you need is your beautiful voice ;)
How can I cancel my order?
To cancel, please contact our support team at email@example.com.
Please provide them with your order number and cancellation request.
Please note that you can't cancel after ili's shipped.
What is the cancellation/refund policy?
Please see the return policy: https://iamili.com/return/.
I want to buy over 10 devices. Can I have a discount?
Sorry, we're unable to provide discounts for those buying 10 or more devices.
Does ili come with a warranty?
Yes, ili comes with a 1 year warranty.
What's included with ili's warranty?
ili's warranty covers any manufacturing defects. This does not include lost, stolen, or damaged items.
What happens if my ili is lost or stolen?
Unfortunately, ili's one-year warranty doesn't cover lost or stolen items.
Trouble understanding others?
If you want to ask questions using ili, it is best to use closed-ended questions that generate yes or no responses. See the following video so that you can see how the conversation works.
Translation doesn’t work properly. What should I do?
Please make sure you are following the 3 points below.
1. Avoid long, run-on sentences.
ili is meant to translate one sentence at a time. If you have more than one sentence to say, split them up, otherwise, ili might not translate your words correctly.
2. ili is travel focused.
ili focuses on travel vocabulary related to dining, asking directions, shopping, and troubles etc.
ili cannot translate business and medical terminology as well as slangs.
3. Make sure you are speaking clearly and slowly.
In some cases, you may be speaking a little too fast for ili. Try slowing down your sentences and ili should work. If English isn’t your native language, we also encourage you to speak slowly and clearly.
- Still having trouble?
- Sometimes if ili doesn’t recognize the sentence you are saying, try rephrasing it. For example, rather than saying “Is this the right way towards the station?” try “which way to the station?”.
ili's power doesn't turn on
Please confirm that the unit is charged.
Before using ili for the first time, charge the device for approximately 3 hours prior to use.
My PC/Mac doesn't recognize ili.
Please check if the USB cable that came with your device is properly connected to both ili and your PC or Mac.
We currently support the following platforms:
-Windows: Windows 7 and Windows 10 (32 bit and 64 bit)
-Mac: Mac OS X 10.11.6 or later
-RAM: 4GB or larger
-CPU: Intel Core I3 or later
Can I download ili's app for my mobile phone?
Unfortunately, you cannot download the app for your mobile phone.
Updates are taking too long or timed out.
Please make sure you're connected to a high-speed network in order for your updates to run smoothly. Also, when you're updating your ili device, please make sure you have downloaded the app's latest software from our ili traveler website.
ili's app isn't displaying my language.
You can easily change your language within the app.
At the bottom right of the home screen (grey), click the setting button. Afterwards, you'll be brought to a drop down menu where you can select your preferred language.
Can I update multiple ili's at the same time?
No. You can only update one ili at one time.