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What should I do if I can't update my ili?

If you are experiencing difficulty with the ili app, such as the time taken to update is extremely long or the update is timing out, please make sure you're connected to a high-speed network in order for your updates to run smoothly. Also, when you're updating your ili device, please make sure you have downloaded the app's latest software from our ili traveler website. Also make sure that your computer is up to the minimum specifications required for the app and updates to run.

If issues persist and you are still unsure how to fix them, you can e-mail us at support@iamili.com and one of our wonderful customer service agents will do their best to help you out!

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