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What should I do if my computer won't recognize ili?

  1. Please check if the USB cable that came with your device is properly connected to both ili and your PC or Mac. 



    We currently support the following platforms:


    -Windows: Windows 7 and Windows 10 (32 bit and 64 bit)

    -Mac: Mac OS X 10.11.6 or later


    -RAM: 4GB or larger

    -CPU: Intel Core I3 or later

    Network: Broadband


    If you have any doubts, you can e-mail us at and one of our wonderful customer service agents will do their best to help you out!

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