Please check if the USB cable that came with your device is properly connected to both ili and your PC or Mac.
We currently support the following platforms:
-Windows: Windows 7 and Windows 10 (32 bit and 64 bit)
-Mac: Mac OS X 10.11.6 or later
-RAM: 4GB or larger
-CPU: Intel Core I3 or later
If you have any doubts, you can e-mail us at firstname.lastname@example.org and one of our wonderful customer service agents will do their best to help you out!