Please check if the USB cable that came with your device is properly connected to both ili and your PC or Mac.
Please note, the app currently doesn't support Windows 32 bit. An update will be available soon.
We currently support the following platforms:
-Windows: Windows 10 64 bit
-Mac: Mac OS X 10.11.6 or later
-RAM: 4GB or larger
-CPU: Intel Core I3 or later