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  • How much does ili cost?

    ili costs $199 USD (shipping cost and customs not included).

  • Which languages can ili translate to?

    At the moment, ili can translate from English to Japanese, Chinese (Mandarin) and Spanish. More languages will be added depending on demand.

  • Why is ili a one-way translator and not two-way?

    For the time being, ili is focused on you, the traveler. ili's one-way translation is optimized for quick and efficient communication to help get you to where you want to go, tell what you want to do. 

    Here's a short video from CEO Takuro Yoshida explaining ili's one-way functionality and why it was preferred over two-ways.

  • How can I understand what the other person is saying to me?

    As a result of user testing for over 2 years, we found that the questions travelers ask during traveling (shopping, dining, asking directions) can be answered by yes/no or gestures and basic English.

     Please see the example of how the conversation using ili can work in travel situations from here (demo video).

  • What is the difference between ili and translation apps?

    Many other translation apps require a Wi-Fi connection and in order for you to use it offline, you'd need enough memory on your phone to download each language. ili on the other hand, is Wi-Fi free and can be used instantly.

  • Where can ili be shipped to?

    ili can be shipped to the United States, Canada, United Kingdom, Australia, New Zealand and Hong Kong. 

    Please be aware that in accordance with our shipping partners, we are unable to deliver to APO/FPO/DPO boxes.

    If your country is not on the list and you would like us to deliver there in the future, please let us know here. We may add more countries depending on the demand.

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Languages

  • How many languages can ili translate to?

    At the moment, ili can translate from English to Japanese, Chinese (Mandarin) and Spanish. More languages will be added depending on demand.

     

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  • How accurate is ili?

    Currently, ili is designed for travel phrases (such as shopping, eating, reservations, and getting around). We're working hard to add more phrases and make ili the most convenient translation device for your travels. If used correctly and efficiently, ili is extremely accurate.

    To see how you can get the most out of your ili, follow our tips on translation accuracy explained in this video.

  • How quickly does ili translate?

    Because ili does not require an internet connection and thanks to its high-speed processors, ili translates your words in as little as 0.2 seconds. We're working hard to make future versions even faster.

  • Will more languages be added?

    Rest assured, we'll be adding more languages in the near future. If there is a particular language you would like to see added, let us know by filling out this request form and we will add languages according to their demand.

  • Can ili be used in business conversations?

    As of now, ili is best suited for travel phrases (such as shopping, restaurants, making reservations, getting a haircut, and so on). It's not suited for business communication and negotiations.

Shipping

  • Where can ili be shipped to?

    ili can be shipped to the United States, Canada, United Kingdom, Australia, New Zealand and Hong Kong. 

    Please be aware that in accordance with our shipping partners, we are unable to deliver to APO/FPO/DPO boxes.

    If your country is not on the list and you would like us to deliver there in the future, please let us know here. We may add more countries depending on the demand.

  • How much does shipping cost?

    Shipping costs vary depending on your location and shipping service you select when purchasing ili. The total amount will be displayed at the end of the purchasing process before you enter your payment method.

    Please be aware that the shipping cost does not include any customs fees your government might charge you. Please check with your local government before purchasing ili to find out whether customs fees apply to you.

  • Can I change my shipping address?

    Yes, you can change your shipping address before ili is shipped. Once ili is shipped, it will not be possible to change the delivery address, so please make sure to send us an email with your order number & your new shipping address at support@iamili.com as soon as possible after you place your order.

Price

  • How much does ili cost?

    ili costs $199 USD (shipping cost and customs not included).

  • Are there any discounts?

    Unfortunately outside of holiday and other special occasions, we can not offer any discounts such as for bulk buys and large orders. 

    To find out when our holiday or special sales are taking place, please subscribe to our newsletter or follow us on Facebook and other social media.

Functionality

  • How do I change the language on my ili?

    Since ili is one-way, the input language (English) can’t be changed.

    To change the output language, hold on to the lower side button until ili confirms the language is changing.

    Please refer to this video for a detailed explanation on how to switch output languages.

  • How do I know the translation is correct?

    ili offers a playback feature for the sentences you say and you can double check whether or not they were recorded correctly. Please use the confirm function to check if ili captured your words correctly. If ili captured your words correctly, the translation should be correct. If the person you are talking to seems to be having trouble understanding ili's translation, try to rephrase your question/statement.

    See how you can use ili's confirm function from below.

    Screen_Shot_2018-03-02_at_13.07.08.png

  • Can I change the voice on my ili?

    At the moment there is only one very cute voice. We currently don't plan on adding new voices, but we have already made an adjustment to "tone it down a notch".

  • How can I understand what the other person is saying to me?

    As a result of user testing for over 2 years, we found that the questions travelers ask during traveling (shopping, dining, asking directions) can be answered by yes/no or gestures and basic English.

     Please see the example of how the conversation using ili can work in travel situations from here (demo video).

  • What is the difference between ili and translation apps?

    Many other translation apps require a Wi-Fi connection and in order for you to use it offline, you'd need enough memory on your phone to download each language. ili on the other hand, is Wi-Fi free and can be used instantly.

  • Will ili's translation improve over time?

    Definitely! With feedback from testers and our customers, we will do our best to keep improving the translations. We will be providing software updates through our ili app every time we make an improvement.

Troubleshooting

  • What should I do if I don't understand what the other person is saying to me?

    If you want to ask questions using ili, it is best to use closed-ended questions that generate yes or no responses. See the following video so that you can see how the conversation works.

  • Translation doesn’t seem to be working. What should I do?

    Please make sure you are following the 3 points below.

    1. Avoid long, run-on sentences.

    ili is meant to translate one sentence at a time. If you have more than one sentence to say, split them up, otherwise, ili might not translate your words correctly.

    One sentence at a time

    2. ili is travel focused.

    ili focuses on travel vocabulary related to dining, asking directions, shopping, and troubles etc.

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    ili cannot translate business and medical terminology as well as slangs.

    Screen_Shot_2018-03-26_at_15.43.53.png

    3. Make sure you are speaking clearly and slowly.

    In some cases, you may be speaking a little too fast for ili. Try slowing down your sentences and ili should work. If English isn’t your native language, we also encourage you to speak slowly and clearly.

    Still having trouble?
    Sometimes if ili doesn’t recognize the sentence you are saying, try rephrasing it. For example, rather than saying “Is this the right way towards the station?” try “which way to the station?”.

    4. Contact us

     If after everything it seems like ili still isn't working, please contact our Customer Support! You can e-mail us at support@iamili.com and one of our wonderful customer service agents will do their best to help you out!

  • What should I do if my ili won't power up?

    Please confirm that the unit is charged.

    Before using ili for the first time, charge the device for approximately 3 hours prior to use.

    How-to-charge-ili.png

    If you feel like your ili is charged, and low battery isn't an issue, contact us! You can e-mail us at support@iamili.com and one of our wonderful customer service agents will do their best to help you out!

  • What should I do if my computer won't recognize ili?

    Please check if the USB cable that came with your device is properly connected to both ili and your PC or Mac. 

     

    Charge_ili.png

    We currently support the following platforms:

    OS:

    -Windows: Windows 7 and Windows 10 (32 bit and 64 bit)

    -Mac: Mac OS X 10.11.6 or later

    Hardware:

    -RAM: 4GB or larger

    -CPU: Intel Core I3 or later

    Network: Broadband

     

    If you have any doubts, you can e-mail us at support@iamili.com and one of our wonderful customer service agents will do their best to help you out!

Updating

  • Where can I download the ili app?

    You can download the ili app at the this link. Please follow the instructions on how to install it.

  • Do I have to download the ili app to use my ili?

    No! ili is a standalone device and doesn't require anything but your voice and a full battery to run. However, we highly recommend you to download the app and perform updates every time we release new software updates for ili. They are always improvements and may include new languages therefore you DO NOT want to miss out!

  • What should I do if I can't update my ili?

    If you are experiencing difficulty with the ili app, such as the time taken to update is extremely long or the update is timing out, please make sure you're connected to a high-speed network in order for your updates to run smoothly. Also, when you're updating your ili device, please make sure you have downloaded the app's latest software from our ili traveler website. Also make sure that your computer is up to the minimum specifications required for the app and updates to run.

    If issues persist and you are still unsure how to fix them, you can e-mail us at support@iamili.com and one of our wonderful customer service agents will do their best to help you out!

  • What should I do if my computer won't recognize ili?
    1. Please check if the USB cable that came with your device is properly connected to both ili and your PC or Mac. 

       

      Charge_ili.png

      We currently support the following platforms:

      OS:

      -Windows: Windows 7 and Windows 10 (32 bit and 64 bit)

      -Mac: Mac OS X 10.11.6 or later

      Hardware:

      -RAM: 4GB or larger

      -CPU: Intel Core I3 or later

      Network: Broadband

       

      If you have any doubts, you can e-mail us at support@iamili.com and one of our wonderful customer service agents will do their best to help you out!

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