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  • How much does ili cost?

    It costs $199 plus shipping cost.

  • What's the difference between ili and other translation apps?

    1. ili is Wi-Fi free

    Many other translation apps require a Wi-Fi connection and in order for you to use it offline, you'd need enough memory on your phone to download each language. ili on the other hand, is Wi-Fi free and can be used instantly.

     

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    2. ili's design is optimized for communication.

    Since ili uses directional microphones, it only catches your voice. Most smartphones catch noise from other surroundings which may cause errors.

    Using ili

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    Using a smartphone

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    ili speaks to others directly

    ili has a speaker facing towards the person you're communicating to. This makes it easier for them to hear. Smartphones on the other hand have speakers opposite of the person you're talking to.

     

    ili 

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  • Do I need Wi-Fi to use ili?

    ili is Wi-Fi free

    You don't need to look for an internet connection to use ili. It's Wi-Fi free so you can use it anywhere, anytime.

    It's Wi-Fi free so you can use it anywhere, anytime.

    See why Wi-Fi free helps you travel easier from here.

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    Why is Wi-Fi free possible?

    All-in-one powerful CPU allows translation engine to run on in-device server without connecting to the internet.

    Since it processes the engine with high speed, it translates your words in as little as 0.2 seconds.

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  • Why is ili one-way, not two-way?

    For the time being, ili is focused on you, the traveler. ili's one-way translation is optimized for quick and efficient communication to help get you to where you want to go, tell what you want to do. 

    Here's a short video from CEO Takuro Yoshida explaining ili's one-way functionality and why it was preferred over two-ways.

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Troubleshooting

  • Trouble understanding others?

    If you want to ask questions using ili, it is best to use closed-ended questions that generate yes or no responses. See the following video so that you can see how the conversation works.

  • Translation doesn’t work properly. What should I do?

    Please make sure you are following the 3 points below.

    1. Avoid long, run-on sentences.

    ili is meant to translate one sentence at a time. If you have more than one sentence to say, split them up, otherwise, ili might not translate your words correctly.

    One sentence at a time

    2. ili is travel focused.

    ili focuses on travel vocabulary related to dining, asking directions, shopping, and troubles etc.

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    ili cannot translate business and medical terminology as well as slangs.

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    3. Make sure you are speaking clearly and slowly.

    In some cases, you may be speaking a little too fast for ili. Try slowing down your sentences and ili should work. If English isn’t your native language, we also encourage you to speak slowly and clearly.

    Still having trouble?
    Sometimes if ili doesn’t recognize the sentence you are saying, try rephrasing it. For example, rather than saying “Is this the right way towards the station?” try “which way to the station?”.

     

  • ili's power doesn't turn on

    Please confirm that the unit is charged.

    Before using ili for the first time, charge the device for approximately 3 hours prior to use.

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  • My PC/Mac doesn't recognize ili.

    Please check if the USB cable that came with your device is properly connected to both ili and your PC or Mac. 

     

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    We currently support the following platforms:

    OS:

    -Windows: Windows 7 and Windows 10 (32 bit and 64 bit)

    -Mac: Mac OS X 10.11.6 or later

    Hardware:

    -RAM: 4GB or larger

    -CPU: Intel Core I3 or later

    Network: Broadband

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